Village Gamer

In the Chat Communications Inc., a Waterloo-based provider of social media sales, insight and customer service solutions, has announced the launch of ITC Express, a publicly available cloud-based platform that facilitates fast and easy connections between companies and social media consumers. In the Chat’s Express solution brings together advanced text analytics and a true contact center platform to enable companies to deliver instant support for consumers seeking sales and service information in real-time, through social media.

“At this very moment, millions of people are using social media to inquire about new products and services and secure support for their customer service needs,” said In the Chat’s founder and CEO, John Huehn. “In the Chat’s mission is to address both company and consumer interests by leveraging social media to connect these parties in faster and more intelligent ways that result in higher customer satisfaction, new revenue opportunities and lower service costs.”

ITC Express is a low cost, turn-key solution ideal for companies keen to participate in social media with the objective to grow sales and build customer loyalty/retention. Built on the success of ITC’s enterprise software, ITC Express offers immediate, focused sales and retention opportunities at an attainable cost, providing a fast and measurable ROI for Telecoms, Financial Service firms and Retailers, along with other B2C companies.

Key capabilities of ITC Express

• Leverages powerful analytics and filtering capabilities, to easily connect companies with qualified Twitter users, to boost sales and resolve customer issues in a timely manner.
• Robust text mining and natural language processing technology delivers social media posts that are relevant only to the brands and topics you’re most interested in. ITC works only with social media content that social media users themselves have elected to make publicly available.
• Turn-key set up and highly intuitive, with a quick learning curve for customer service agents. ITC Express makes it easy to interact with customers on the Internet’s most popular social media platforms, starting with Twitter and upcoming on other social media channels currently available on In the Chat’s Enterprise solution.
• Intelligent, personalized engagement allows companies to more effectively respond to fast-changing customer and market needs.

ITC Express is available for use now at In The Chat. Pricing starts at $350 per brand-stream, per month. No annual commitment is required.