Village Gamer

The Canadian Radio-television and Telecommunications Commission (CRTC) has announced that the agency has concluded a five-month investigation, taking enforcement action against 85 companies for breaking the telemarketing rules. This investigation marks the latest step in the CRTC’s efforts, using a variety of enforcement strategies, to reduce unwanted calls made to Canadians.

The CRTC issued citations to 74 telemarketers who had failed to register with the National Do Not Call List operator or subscribe to the National Do Not Call List. Notices of violation were issued to an additional 11 companies for more significant breaches. Administrative monetary penalties totalling $41,000 were imposed on those 11 companies. In setting the penalty amounts, the CRTC recognized that many of these telemarketers are small businesses.

“Today’s announcement should serve as a reminder that registering as a telemarketer is a basic requirement,” said Andrea Rosen, the CRTC’s Chief Compliance and Enforcement Officer. “Anyone making telemarketing calls to Canadians while not registered and subscribed to the list is strongly encouraged to come into compliance as soon as possible.”

The CRTC applies the Unsolicited Telecommunications Rules in order to reduce unwanted calls to Canadians. According to its enforcement process, the CRTC can take corrective action with telemarketers, issue warnings and citations, conduct inspections and issue notices of violation. To date, the CRTC’s efforts have yielded over $2.1 million in penalties and over $740,000 in payments to post-secondary institutions.

Telecom decisions:

2012-190 – Bee So Clean Ltd.

2012-191- 9184-8630 Québec Inc., dba Ramonage Plus

2012-192- Mr. Hugo Charron, dba Bionet Nettoyage

2012-193- Mr. Réjean Beauchamp, dba Nettoyage Beauchamp.NET

2012-194- Royal Style Windows and Doors Inc.

2012-195- Mr. Lev Olevson, dba Capital Windows and Doors

2012-196- Nature Carpet Cleaning Inc.

2012-197- Mr. Michel Lévesque, dba Nettoyage Mirage Inc.

Citations:

CRTC staff has issued citations to the following persons for the violations of the Unsolicited Telecommunications Rules:

Date	Person subject to the Citation	Rules violated
February 29, 2012	CR Group Marketing Inc. Midland, ON Saint-Sauveur, Québec 800-208-2586 Industry: Business Services	Part III – Telemarketing Rules, Section 2
February 29, 2012	411 Local Search Corp Toronto, ON 416-849-1432 Industry:  Advertising-Communications	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section  4
February 29, 2012	Cedar Springs Water Concord, ON 416-798-7675 Industry:  Food & Beverages	Part III – Telemarketing Rules, Section 2
February 29, 2012	Hunter Window Industries Ltd. Toronto, ON 416-736-1281 Industry:  Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 or 3 Part II – National Do Not Call List Rules, Section 6 or 7
February 29, 2012	Puretone Hearing Group Winnipeg, MB 204-953-2410 Industry:  Health	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
February 29, 2012	Niagara Duct Cleaning St. Catherines, ON 905-687-6653 Industry:  Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
February 29, 2012	Saintlix Inc. Montréal, QU 514-384-3422 Industry: Financial Services	Part III – Telemarketing Rules, Section 2, Section 19 (a), (b), (c), (d), (e) and Section 20 (a) and (b).
February 29, 2012	Dynique Restoration Thornhill, ON 905-760-7685 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
February 29, 2012	Startec Global Communication Toronto, ON 647-258-1910 Industry: Telephone, television internet	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
February 29, 2012	Poêles et foyers de la Capitale Québec, QU 418-353-3435 Industry: Retail	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
February 29, 2012	Cummins Restoration Inc. Toronto, ON 416-382-8755 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2, Section 19 (a), (b), (c), (d) and (e)
February 29, 2012	Blackstone Public Affairs Group Aurora, ON 905-503-1203 Industry: Business Services	Part III – Telemarketing Rules, Section 2, Section 19 (a), (b), (c), (d) and (e)
February 29, 2012	Axxess Payments Inc. Montréal, QU 800-419-2381 Industry: Business Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
February 29, 2012	Invisible Windows Calgary, Alberta 403-870-7839 Industry:  Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
February 29, 2012	Express Pardons Toronto, ON 866-416-6772 Industry: Other	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6 Part III – Telemarketing Rules, Section 2, Section 19 (a) (d) and (e) – Fax Layout
February 29, 2012	News link Canada Edmonton, AB (780) 475-7252 Industry: Media (Newspapers, Magazines)	Part III – Telemarketing Rules, Section 3 Part II – National Do Not Call List Rules, Section 7
February 29, 2012	Kawartha Carpet Care Peterborough, ON 705-749-5700 Industry: Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
February 29, 2012	Federated Payments Canada Ottawa, Ontario 1-877-9-CALLFED (2255333) Industry: Financial Services	Part III – Telemarketing Rules, Section 2
February 29, 2012	Marco Polo Tours Vancouver, BC (604) 736-8939 Industry: Travel and Vacation	Part III – Telemarketing Rules, Section 2
February 29, 2012	Bourassa Chevrolet Laval (Québec) 450-669-7070 Industry: Automotive	Part III – Telemarketing Rules, Section 2
February 29, 2012	Royal Lepage Pat McNeil Saskatoon, Saskatchewan (306)221-7285 Industry : Real Estate	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
February 29, 2012	Echo Marketing Solutions Toronto, Ontario 416-644-7211 Industry: Telemarketing	Part III, Telemarketing Rules, Section 3 Part IV, ADAD Rules, Section 2
February 29, 2012	HP Climatisation & Chauffage Inc. Longueuil (Québec) (450) 646-1777 Industry:  Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
February 29, 2012	Marketing Maniacs Calgary, AB 403-515-5123 Industry: Advertising – Communications	Part III – Telemarketing Rules, Section 3 Part II – National Do Not Call List Rules, Section 7 Part III – Telemarketing Rules, Section 2, Section 19 (d) and (e) – Fax Layout
March 1, 2012	Construction J.P. Bouchard Inc. Saint-Mathias-sur-Richelieu QC 450-447-8728 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 1, 2012	Oxbo Technologies Inc. Brossard QC 514-639-0637 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 1, 2012	9039-0188 Québec Inc. Longueuil QC 450-463-4333 Industry: Home Services (Cleaning, Lawn Care, Security)	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 1, 2012	Vitraux Multi Service Montreal QC 514-382-7373 Industry: Home Services (Cleaning, Lawn Care, Security)	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Quantum Merchant Services Kitchener, ON 800-613-0688 Industry:  Business Services	Part III – Telemarketing Rules, Section 2.
March 6, 2012	Infatiguable Consultants Holdings Inc. Ottawa, ON 613-842-5166 Industry:  Home Services	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Power Brush Furnace and Duct Cleaning Saskatoon, SK 306-931-7301 Industry:  Home Services	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Home Window Inc. Burlington, ON 905-315-8380 Industry:  Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Perfection Carpet Cleaning Ltd. Edmonton, AB 780-448-9297 Industry:  Home Services	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	R.J. Wiley Heating & Air Conditioning Dundas, ON 905-525-3533 Industry:  Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Premier Bathrooms, Inc. Surrey, BC 604-588-9818 Industry:  Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Fibre Tech Carpet Care Abbotsford, BC 604-856-9381 Industry: Home Services	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Haare Kosmetik Edmonton, AB 780-850-6217 Industry: Other	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Advanced Air Supply Inc. Victoria, BC 250-380-0029 Industry: Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Primary Seal Windows and Doors Coquitlam, BC 778-990-6586 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	1109178 Alberta Ltd. (dba Dynamic Furnace Cleaning) Edmonton, AB 780-462-4370 Industry: Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Aurora Windows and Doors Ltd. Oshawa, ON 905-448-0482 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Loyal Seal Windows and Doors Inc. Toronto, ON 416-661-7570 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Allstate Carpet & Upholstery Cleaning Ltd. Nanaimo, BC 250-753-1194 Industry: Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Hometech Windows and Doors Inc. Edmonton, AB 780-488-1001 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Royal Carpet and Furnace Cleaning Burnaby, BC 604-566-9707 Industry:  Home Services	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Busy Boys Carpet Cleaners Ltd. Surrey, BC 604-597-8711 Industry:  Home Services	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Alberta Drywall & Stucco Supply Inc. Edmonton, AB 780-465-4239 Industry:  Construction and Home Improvement	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Aurora Custom Furnishings Concord, ON 905-738-3950 Industry:  Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Lev Olevson (dba Advantage Pro) Ottawa, ON 613-680-1283 Industry:  Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	R.H. Genova Corp. Calgary, AB 403-726-0890 Industry:  Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Kentwood Ford Edmonton, AB 780-476-8600 Industry: Automotive	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Concord Cleaning and Renovating Inc. Concord, ON 416-739-8777 Industry: Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Pioneer Windows and Doors North York, ON 416-850-7887 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Cambridge Mercantile Corp. Toronto, ON 416-646-6401 Industry: Financial Services	Part III – Telemarketing Rules, Section 2
March 6, 2012	Ekko Exteriors St. Catharines, ON 780-462-4370 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Scholar’s Choice London, ON 519-453-7470 Industry: Education	Part III – Telemarketing Rules, Section 2
March 6, 2012	First Choice WS Ltd. Toronto, ON 416-665-9297 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Super Value Carpet Cleaning St. Boniface, MB 204-982-6930 Industry: Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	C.A.P.O.R. Windows and Doors Inc. London, ON 519-652-5010 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	2170958 Ontario Inc. (dba Aire One Heating & Cooling) London, ON 519-668-3000 Industry: Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Superior Windows and Doors Inc. Toronto, ON 416-661-8786 Industry: Construction and Home Improvement	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	MacDonald Home Pro’s Kinburn, ON 613-839-7723 Industry:  Construction and Home Improvement	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Green Sword Inc. Brantford, ON 519-756-2162 Industry:  Home Services	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Northland Dodge Chrysler Jeep Edmonton, AB 780-732-3143 Industry:  Automotive	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Sunnyside Window Cleaning Ltd. Toronto, ON 416-480-9675 Industry:  Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Georgetown Kia Georgetown, ON 905-877-7818 Industry:  Automotive	Part III – Telemarketing Rules, Section 2.
March 6, 2012	Dominion Carpet Cleaners (Manitoba Ltd.) Winnipeg, MB 204-949-5900 Industry:  Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Rainbow Aluminum & Vinyl Products Ltd. Hamilton, ON 905-388-7766 Industry:  Construction and Home Improvements	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	475736 Alberta Ltd. (dba Castle Maintenance Services) Calgary, AB 403-250-5172 Industry: Home Services	Part III – Telemarketing Rules, Section 2. Part II – National Do Not Call List Rules, Section 6
March 6, 2012	National Foods Ltd. Mississauga, ON 905-267-0660 Industry: Wholesale and Distribution	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	PSV Powersteam & Vac Ltd. Burnaby, B.C. 604-444-0355 Industry: Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Visage Windows and Doors Toronto, ON 416-667-7618 Industry: Construction and Home Improvements	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 6, 2012	Loewen Enterprises Ltd. Calgary, AB 403-201-0308 Industry: Home Services	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6
March 19, 2012	Sécurité Châteaufort Inc. Québec QC 418-687-3929 Industry: Home Services (Cleaning, Lawn Care, Security)	Part III – Telemarketing Rules, Section 2 Part II – National Do Not Call List Rules, Section 6

Notices of violation:

CRTC staff has issued a notice of violation to the following persons with regard to the application of the Unsolicited Telecommunications Rules.

Date	Person subject to the Notice of violation	Description
February 15, 2012	Bryan Bishop	Bryan Bishop has paid a $2,000 penalty for violating Part II section 6 and Part III section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that Bryan Bishop made telemarketing calls while he was not registered with the National Do Not Call List (DNCL) operator, had not subscribed to the National DNCL, and had not paid all the applicable fees.
February 15, 2012	Attention Business Systems Ltd., carrying on business as Maple Printing & Business Forms	Attention Business Systems Ltd. has paid a $4,000 penalty for violating Part II section 6 and Part III section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that Attention Business Systems Ltd. made telemarketing calls while it was not registered with the National Do Not Call List (DNCL) operator, had not subscribed to the National DNCL, and had not paid all the applicable fees.
February 15, 2012	9095-6103 Québec Inc., doing business as Paysagement Communautaire	9095-6103 Québec Inc. has paid a $4,000 penalty for violating Part II section 6 and Part III section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that 9095-6103 Québec Inc. made telemarketing calls while it was not registered with the National Do Not Call List (DNCL) operator, had not subscribed to the National DNCL, and had not paid all the applicable fees.
August 22, 2011	Goodlife Fitness Centres Inc.	GoodLife has paid a $300,000 penalty for violating the Automatic Dialing-Announcing Device (“ADAD”) Rules. A CRTC investigation found that GoodLife made calls  via an ADAD, without obtaining prior express consent, to its current members to advise them of “Grand opening” events at various clubs across Canada, at which events the promotion of GoodLife products and services took place.
December 20, 2010	Bell Canada	Bell Canada has paid a $1.3 million penalty for violating the National Do Not Call List Rules. Bell Canada also makes a $266,000 payment for its use of automated calling devices without consent. Calls were made to consumers who had registered their numbers on the National Do Not Call List (DNCL) or who were or should have been on Bell Canada’s internal do not call list.  Usage of automated calling devices to communicate with its prepaid mobile customers without obtaining their prior express consent.
December 16, 2010	Xentel DM Inc.	Xentel has paid a $500,000 penalty for misuse of the charity exemption to the National Do Not Call List Rules. A CRTC investigation found that Xentel made calls to consumers who had registered their numbers on the National Do Not Call List (DNCL) and promoted events on its own behalf or on the behalf of organizations that were not registered as charities with the Canada Revenue Agency. The National DNCL Rules provide an exemption for registered charities.